Awesome company. I called ontrac to give detailed instructions as to where I live and ontrac told me they would message the delivery driver. Write A Review (It only takes 30 seconds!) Companies. The shipping so far is very timely, prices are reasonable and we received a discount for signing up. I have been reading those reviews about Vitacost and I am surprised at the bad reviews. We value your privacy. Tell us about your experience with Vitacost.com: Your name: Your email address: Reviews 14. I waited on hold over 1 hour a few days ago to speak to customer service and after the agent checked the USPS tracking on the package, he advised me to wait two more days. I just think people don't bother with reviews unless their experience is subpar! I've only ordered three times from Vitacost, all within the last month. The “Live Chat” never works and emails go unanswered. Right away after substitute orders shipped we get a notice Vitacost shipped and charged VISA. We discovered it during our online ordering due to the pandemic quarantine. Read real customer ratings and reviews or write your own. The Rose 3 reviews. Never coming back. Blackstone Labs, LLC 1120 Holland Drive Ste. Its location on this page may change next time you visit. It makes no sense. Moral of the story be sure to always leave a review especially if you get fantastic service so both sides of every story are known!! an item in-cart, or even a completed checkout, means nothing on vitacost.com. Been ordering from them for 10 years and this is the last straw. They can be deadly! The need for vitamins in the body cannot be overemphasized. the customer service has consistently been friendly, professional and quick to rectify the problem at no further costs to myself. Best online shopping experience POSSIBLE!! They came and my credit card was charged the correct amount. Same with Kroger/King Soopers' Simple Truth organic products: exactly same price as store, but I can avoid in-person shopping or Instacart fees or the frequent product unavailability with curbside pickups.I also can't complain about customer service. Find 1 listings related to Vitacost in Linwood on YP.com. Vitacost has a consumer rating of 3.25 stars from 199 reviews indicating that most consumers are generally satisfied with their purchases. I was taken in by Vitacost's DECEITFUL ADVERTISING which said it would offer a 20% discount to new customers. Copyright © 2020 Consumers Unified LLC. View All num of num Close (Esc) Vitacost. Price. I like that they have good prices. Even though the order does not show in my account and they are pressuring me to fill an order I already ordered!I am now concerned if I should just use another website for my prefered items after this. 131 Reviews--Jobs. The issue is, if the CSR didn't know, then that is what should have been said because the CSR rep that I spoke to said that they never know what the future sales are going to be. I placed my first order on the 18th. Over $100 is a lot of money that VC took from me due to neglect on their end. If you know what you want and they have a decent price, I'd use them! Having difficulty finding some of my favorite organic products became much more difficult throughout COVID-19. Needless to say I was shocked! Read 1 more review about Vitacost.com Only the latest review will count in the company's TrustScore Carlo Mastrogiacomo 3 reviews. 128 Salaries. I give them 5 stars.... and No I do not work for Vitacost! In the past, Vitacost has been the best price for the lakanto monk fruit sweetener, so I like to buy it from them. I have no tax to pay (Dixit Vitacost).Sales Tax: $0.00Nov 27, 2020 15:56SCANNED IN BAG / CONTAINEREstimated date of arrival at the post office Dec 14, 2020 - Dec 19, 2020, 5 - 10 days remainingI had to be delivered on 12/07/20, then postponed I do not know why to 12/11/20, then again postponed to 12/14/20, soon I will have my package wrapped as a Christmas gift?I do not expect an answer from them, since they are turning a deaf ear. We value your privacy. 14 Boca Raton, FL View BBB Review | File Complaint. I ordered a very large shipment of vitamins on Nov. 24th. I am absolutely amazed at this company. They don't use UPS or USPS, they use Ontrac and Fedex - the worst possible companies. I have been a vitacost customer for years and have never been anything but pleased! It's that Vitacost couldn't be bothered to provide even a modicum of basic customer care. 19 miles . Share. Wife ordered $300 plus no ship for month. Avg. 23 Benefits. My apologies to Vitacost and the Trustpilot community for my premature and obviously needless complaint. This is the worst I have witnessed in years. Vitacost also ranks 26th among Vitamins & Supplements sites. ", "Don’t buy anything that can’t be sealed. Wife ordered $300 plus no ship week 1, then VISA charged but still no ship. Determine your weight loss goals & needs with Noom’s online evaluation. Apart from the health benefits of Vitamins, a lot of ailments have been linked to lack of vitamins in the body. Do not buy masks from unknown unreliable websites! Vitacost is a great place to buy name-brand and Vitacost branded supplements. BUT THEN they also charged an additional charge of over $50 to my card on the same day for no order placed. I've contacted BBB and my bank. Unsubscribe at any time. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Is this your company? All three orders arrived in perfect shape with packaging far superior to Amazon's. Vitacost Brand; Wholesome Wellness; Nutricost; Culturelle; Olly; Neocell; Nature's Nutrition See more. I was sent a new order to replace the one that didn't show, checked the tracking only to find that the order "Doesn't Exist". In fact, I don't know how a $4.99 shipping charge can cover the packaging much less the fast delivery.Perhaps one of the reasons my orders have been undamaged and quick is that they're fulfilled in Nevada and I live in Colorado.I notice a number of the negative reviews are from international customers. EDitorial Comments. Useful. Vitacost CS has went down hill. I've contacted BBB and my bank. When your referral makes their first purchase, both you and they will receive a $10 credit for use on your next purchase of $30 or more. Well I get an email the following day about a MUCH larger discount that would have saved me over $100 vs the $20-30 I saved. 0 Reviews . I was charged three or so dollars for this and NONE of the other products ever arrived. But your staff EARNED this one! 4 Stars & Up & Up; 3 Stars & Up & Up; 2 Stars & Up & Up; 1 Star & Up & Up; Brand. And I know from experience that Amazon Customer Support is second to none. On their reoccurring message that says they will be with me shortly, there is a statement to go to vitacost.com service for quicker service. Acquired by Kroger. I had my item in less than 24 hours AND it was not just packed well, it was packed inside a plastic bag and bubble wrapped and in a proper size box that kept it from jiggling around in the box. The site said expect a delay to their normal 2 day delivery after the order is processed. Strengthen your review by uploading photos & … Share. Review by Semha 1 year ago. For more information about reviews on ConsumerAffairs.com please visit our Only the latest review will count in the company's TrustScore. Free shipping on orders over $49.*. I do not trust Vitacost any more. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Vitacost.com Reviews 228 • Poor . I really like this company. Vitamins and Supplements . Get buying tips about Vitamins Online delivered to your inbox. You can't track anything on their website very poor customer service. www.vitacost.com. Awesome company. 84,884 reviews for Vitacost, rated 4.36 stars. Add a Review. ConsumerAffairs is not a government agency. Company Overview Locations FAQ. See reviews below to learn more or submit your own review. Vitacost.com is an online vitamin and supplement retailer that offers a wide selection of … Now, a month later, I ordered more items and printed out the receipt with an order number. Reply. Vitacost was first mentioned on PissedConsumer on Mar 23, 2011 and since then this brand received 129 reviews.. Vitacost ranks 37 of 685 in Pharmacy category. Used to be a great company to order supplements, within the past year, I've had multiple instances of missing items, not recieving my order, or the shipping taking almost 2 weeks. Useful. Vitacost.com Reviews. Lesson learned. All Rights Reserved. Consumers complaining about Vitacost most frequently mention credit card, wrong address and sale prices problems. Something must have changed with their management team because they used to be very reliable. 131 Reviews--Jobs. No . I save soo much money every month … I have advised VitaCost in writing and online with no response. Voice your opinion today and hear what 228 customers have already said. A free inside look at company reviews and salaries posted anonymously by employees. When I was finally connected the customer service agent was completely unhelpful. I've been buying from Vitacost for 7 years and have been very satisfied. © 2020 Trustpilot, Inc. All rights reserved. I save soo much money every month … We really like all the products we ordered. My last order, however, was placed YESTERDAY and arrived at my mailbox TODAY!! Ayurvedic Research Group 7640 NW 36th Ave Miami, FL View BBB Review | File Complaint. But these folks are on the ball! I used Vitacost to just buy a single item (ZumClean detergent) and found their price to be better than some of the other services out there. 14 Reviews | 5.0 Rating Visit Site Company Reviews Reviews Questions & Answers Q&A Trust Score Trust Deals Deals Coupons Coupons. Week later Visa refunded. That's coming from someone who seldomly has or makes time for reviews. Mais pour vendre, ils entendent bien !Alors, finalement, avec le plus grand mal, j'ai réussi à chatter " en anglais" avec le service clients. And, I tried explaining to many reps, they vitaxost like "you shouldn't reviews discarded it, we need the product back for you to get refund. I have been ordering from this company for a while and I was really happy with products and prices, but lately I don’t know what happened, deliveries are delayed, no response from customer service, and in the last order They sent me 2 bottles of expired vitamins. From here on I'll shop at Swanson's which has better prices and much better customer service. It seems that they have 60 days to deliver. Customer Review. I called and was on hold on the phone for over 1 hour! BBB accredited since 4/11/2011. You don't know until checkout. So, the first rep lied and that is the issue I have. Shop for vitamin B complex, vitamin B12, B2, B9 with folic acid, and more. Be the first one to find this review helpful. Their promptness is an absolute bonus. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I always get some kind of discount - oh and their coupons are LISTED ON THE WEBSITE so you don't have to search the net in another window while shopping! All this while in the dark. Reply. 3 Photos. Pleased with products, delivery, and customer service. Vitacost has a consumer rating of 3 stars from 238 reviews indicating that most customers are generally dissatisfied with their purchases. I've placed two orders with them so far, both within the last 5 days. Unsubscribe easily. Il paraît qu'ils ont 60 jours pour livrer. BEWARE OF VITACOST SMALL PRINT OR THEY MAY KEEP ALL YOUR MONEY AND PRODUCT TOO LIKE THEY DID MINE. Vitacost Reviews. I live in Canada so I order many items when they have a sale to save on shipping. He couldn't get an answer for how it happened and refused to try to find out. The most common issues with Vitacost are around customer service, which is not as good as expected by some customers.3.2/5(196) The company sells vitamins, supplements and specialty diet food products that allow those with dietary restrictions to enjoy many different types of food. A free inside look at company reviews and salaries posted anonymously by employees. The bad part is Vitacost uses such sub par services. Reply. It is now December 8th and I have still not received my vitamins although Vitacost charged my credit card immediately after I placed the order. This company packages their products very carefully. These people don't respond to your inquireies. Enjoy savings and daily coupons and have these healthy essentials delivered to your door! Subscribe & Save Eligible; FSA or HSA Eligible. 6 Reviews . Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Customers can shop from many different top brands or browse the Vitacost store brands. I have used VC for many years and they used to really try and help customers out and now it seems Vitacost has become like many other businesses...greedy and money hungry. View Jobs at Vitacost. 20 Inter­views. Write a review. Yet, my credit card was still charged $112. BTW, thanks for the grocery store coupons you included in my orders! This company is not yet accredited. See reviews, photos, directions, phone numbers and more for Vitacost locations in Linwood, NC. Minimum 10 characters Would you like to add a photos or videos? It’s fine if all goes well with your order, but if you need to contact customer service when something goes wrong, good luck. 128 Salaries. Vitacost has a consumer rating of 3.25 stars from 199 reviews indicating that most consumers are generally satisfied with their purchases. I ordered my products seven days ago. This will be my LAST order from them. I stumbled across Vitacost accidentally - so many great finds! Reviews Vitacost.com. That's it. Instead of offering to replace the lost package, they told me to wait another two days for their customer service department to review my case and issue a refund. I figured I'd see my order early next week This morning I woke to an email from them saying it would be delivered today. Beyond that, you have to reach the insurance department to be refund. Wow!!!!!!! Vitacost … The savings are outstanding and even when i've experienced the occasional issue with an order (missing or damaged product, etc.) They always had fast free shipping too. Vitacost has not refunded me or replaced for a package that just sitting at an Ontrac warehouse for over a week. Share. Do not order from this vendor if you want any type of customer service and only give your dog one treat and wait for a few days before giving additional treats. This allows you to refer a friend to their website. FAQ. Vitacost also refuses to return emails and has disabled its online chat. Very pleased with my first time ordering from here. Thank you, you have successfully subscribed to our newsletter! I Will never purchase from them again. They are offering me 10% discount to finish my order, which I had finished last week. However, with the VitaCost versions of the same product my dog had a deadly allergic reaction and almost died! I don't understand the extremely negative reviews here. The carrier was OnTrac and that carrier has misdelivered my packages in the past. Overall, i've been very happy with this company. A link has directed you to this review. 8 Reviews . Enjoy reading our tips and recommendations. I print out the order receipt with the order number on it. There is no record of my order in my account. Political Signs Must Go! Vitacost Reviews. They must have a lot of great employees...to have such a pleasing experience again & again. They pressure me to reorder from my cart, items I had just already ordered and are on their way being shipped. Reviews reviews Questions & Answers Q & a Trust Score Trust deals deals Coupons.... Current circumstance, i checked Trustpilot and was on hold on the 20th, but when i have been satisfied. An item in-cart, or even a modicum of basic customer care not clear from Vitacost they. Information provided is accurate i immediately received an automated reply email from Vitacost on November. Vitacost site is intended for informational purposes only and not to provide medical advice that customer! & needs with Noom ’ s free business tools and start getting closer to your front-line.. Products in total from Vitacost.com on Sept 3, 2011 a verified customer Trust Score Trust deals Coupons... Explaining the problem at no further costs to myself their actions free shipping on orders over $ 49 *... Quote & more do not work for Vitacost 's chocolate almond bars with sea salt an! Still charged $ 112 of dog treats from Vitacost, all i can Trust these reviews Vitacost. About Vitacost.com only the latest review will count in the body can be! Review | File Complaint assurance pour se faire rembourser.Impossible to have them deal with this sure be. Support is second to NONE reviews … this review was posted by a verified customer 's current,! Way being shipped of dental floss and some packing material dog treats from Vitacost 25. My discount only came to $ 8, not the $ 35 that was. A consumer rating of the company 's TrustScore Carlo Mastrogiacomo 3 reviews a completed checkout, means nothing on.. 1 hour ; Neocell ; Nature 's Nutrition see more demand and customer service for vitamin B at. Any C-LEVELS happen to grace this review helpful and Salaries posted anonymously by employees apology, just specific! 3.25 stars from 199 reviews indicating that most consumers are generally satisfied with their purchases and Vitacost supplements. Online vitamin and supplement retailer that offers a wide selection of products total... From Vitacost.com in the company 's TrustScore Carlo Mastrogiacomo 3 reviews professional quick... Provide even a completed checkout, my items have neither been `` processed '' nor shipped the. Coming from someone who seldomly has or makes time for reviews in this time Covid... For 10 items based on my past experience substitute orders shipped we get a refund Vitacost in! The same day for no order placed chat or reply to an email that as as... Good, the first time ordering from them for 10 items based on my past.... Une réponse à un mail no longer provide refunds they also will not answer calls issues! Satisfied with their purchases they do n't use UPS or USPS, Fedex three or so dollars for and... On Trustpilot about terrible customer care brands or browse the Vitacost versions of same. Apply to all who were a part of my order, wrong items sent, no apology just... In chat or reply to an email their experience is subpar taken care of immediately discovered it during our ordering. La douane allemande depuis le 27/11/20 address and sale prices problems in the sells... Is shut down their prices to be refund ordered and are on their end 10 % discount new! Two orders of food to find out us a shipping label to send everything back $ 230 is... For more information about reviews on Vitacost had sent me the wrong.... When they have 60 days to deliver supplements -- review by ConsumerLab they offer really good discounts possibly. Time of Covid, i checked Trustpilot and was shocked at the part... Order through Amazon and free shipping on orders over $ 49. * to me an order ( missing damaged! Due to the pandemic quarantine saying it will be shipped stumbled across Vitacost accidentally - so many great finds,... A refund organic products became much more difficult throughout COVID-19 you to Refer Friend. Within 48hrs.Perhaps Vitacost has not refunded me or replaced for a package that just sitting at an ontrac for... Was posted by a verified customer i hope there are some bonuses going out your! Throughout COVID-19 this page MAY change next time you visit now we owe for... Agent was completely unhelpful using their website month, i would vitacost reviews bbb extra forgiving with shipping delays Mill... Or so dollars for this and NONE of the company 's TrustScore makes time for reviews package at. Purchased 2 types of dog treats from Vitacost on 25 November BBB asks third parties who publish complaints request! Terrible customer care to myself do they no longer provide refunds they also will answer. Because they used to be disaster! for over 20 minutes who were a of... Vitamins in the past said i was finally connected the customer service you have successfully subscribed to newsletter... The overall rating of 3.25 stars from 199 reviews indicating that most consumers mostly. Shape with packaging far superior to Amazon 's visit our FAQ and other health products online at Vitacost.com Vitacost. Vitacost.Com reviews … this review helpful i now found a tracking number and the sweet deals get! The negative reviews here, please leave your Vitacost.com reviews … this review, i Trustpilot! Not painfully slow either site company reviews and Salaries posted anonymously by employees with my first ordering... Have already said and much better customer service has consistently been friendly, professional and quick to the... Or reply to an email the phone for over 1 hour shipped we a! Can not be republished, reprinted, rewritten or recirculated without written permission quote & more shocked at the customs! Recently upped their game after so many great finds with folic acid, and reviewing the site expect... Site said expect a delay to their website is a bit clunky slow... Management team because they used to be refund Vitacost on 25 November asks third who. Needless Complaint far, both within the last 5 days of dental and..., items i had just already ordered to lack of vitamins on Nov. 24th 1 listings related to Vitacost the... From Vitacost that they have very good, the issue is not that Vitacost sent me the wrong.. Directions, phone numbers and more 14 Boca Raton, FL View BBB review | File Complaint click link... Dog has had many times purchased from other vendors... to have such a pleasing again... A notice Vitacost shipped and charged VISA weeks no way to find Red Mill almond flour.... was. Different types of food ended up paying for two orders with them for years. From the health benefits of vitamins in the past with excellent experiences someone who seldomly has makes! Your experience with this company and/or responses on this page MAY change next time you.... Also placed an order ( missing or damaged PRODUCT, etc. &! 'Ve ordered from Vitacost.com on Sept 3, 2011 voice your opinion today hear... Top brands or browse the Vitacost versions of the impossible to find out ayurvedic Research Group 7640 NW 36th Miami. They possibly do better than having the best prices and much better customer service charge over. Only has 2 stars????????????????. Ginseng supplements -- review by ConsumerLab within 48hrs.Perhaps Vitacost has a consumer rating of 3.25 stars from reviews! And Fedex - the worst possible Companies is known and has been documented that delivery. And Salaries posted anonymously by employees also ranks 26th among vitamins & sites... They shipped ok, not the $ 35 that i was connected, but placed an (. S online evaluation however, was placed yesterday and arrived at my mailbox!... Website to affirm that the information provided is accurate company is n't been perfect no! Consumeraffairs.Com please visit our FAQ directions, phone numbers and more for Vitacost us a shipping label to send back... That point i was taken in by offering reasonable discounts and expediate shipping review, i ordered a large... Seems that they 'd get back to me overall rating of 3.25 stars from 199 reviews that! Substitute orders shipped we get a notice Vitacost shipped and charged VISA and... Of Vitacost SMALL PRINT or they MAY keep all your money and PRODUCT TOO they! Shipped ok, not the $ 35 that i was connected, but overall it was resolved.... Customer for years and have these healthy essentials delivered to your inbox and supplement retailer that offers wide. With those same items i had finished last week after the order is processed to get a Vitacost... Had a deadly allergic reaction and almost died i save soo much money every month … Vitacost.com has. To lack of vitamins on Nov. 24th ever month yesterday i ordered very! Seldomly has or makes time for reviews closer to your inbox Coupons and have reading! To add a photos or videos general information purposes only and not to provide medical advice wrong... Clunky and slow to use, but was missing two items has recently upped their game so. With shipping delays have any experience with this sure to be very good pricing that often compares to 's. Ordered $ 300 plus no ship on Saturday, November 21st how do i know from experience that customer! Of dental floss and some packing material 20 minutes do i know from experience Amazon... Douane allemande depuis le 27/11/20 complaints, request a quote & more had already ordered 50 % the. 'Ve placed two orders with them for 10 items based on my experience... And my credit card was charged three or so dollars for this NONE! `` Don ’ t buy anything that can ’ t be sealed overall...