Explore an array of United Kingdom vacation rentals, including cottages, houses & more bookable online. | Read 41-60 Reviews out of 111,848 We know how to price your vacation rental to get more bookings. Unfriendly if not arrogant and frequently incompetent customer service. Now they are refusing to refund me. Log in with your email address, Facebook, or Google. By the time this agreement was made the villa had been paid in full. They showed very little desire to help salvage our vacation. We do encourage Hosts to work with Guests during this uncertain time. Register for the Vrbo Partner Community. Well, we never were. My guests were happy, and I was getting paid. Vrbo refused to refund their fees and I will never use them again. “Perfect location and cosy property to stay for my...” Email declined refund despite Owner confirming in writing refund was to be given. Where should I start, I am not someone that likes giving bad reviews but they kind of forced me to. Do not book with this company. Then it charged me 2 separate stays. Worst experience of my life. She refused to talk to me. They refused to help whatsoever. After looking exhaustingly thru the commercial properties, someone suggested I go on the VRBO site. The site was founded in 1995 and allows homeowners to advertise property listings to renters. We go on holidays Not vacations (we all don’t live in America). Established in 2005. But it was ok they had found another villa for us - which was more expensive but between us all was fine. VRBO does not stand by their "Book with Confidence Guarantee". She agreed for 100% refund. After having problems with posting a listing to VRBO.com, I attempted to contact Customer Service for assistance (twice) and received standardized replies that were no help. Have spent a total of 20 hours over more than a year to get refund of 242 euros. Vrbo even confirmed it and did nothing about it. Booking was super easy - however when I needed to cancel due to Covid Vrbo refused to help me, saying my booking was with the agent and not them, they are just an advertising site. We had a property that we put a deposit on 10/24/2020 , the stay was planned for 4/24/2021. When i contacted Vrbo, they asked me to contact the property owner. Supervisor also requested but never called back but sent me an email!! Communication with my host was incredible, he was kind, helpful and very understanding as to why we had to cancel. Still trading with them despite not answering any of my emails. Beach house? I had a horrible experience with VRBO. The agent refused to acknowledge I had paid a deposit so I went back to Vrbo under their "Book with Confidence Guarantee" and got absolutely nowhere. I’ll never understand why companies don’t try to help customers who are genuinely having a bad experience at no fault of their own. Never again! Good afternoon Chris. Contacted him again after a week only for him to tell us that the property is no longer available for the new dates and suggested another ( more expensive property). Tripadvisor Vacation Rentals Reviews. If they have rebooked you (unrequested) to next year you may find some money leaving your card account. In my opinion, this lady stole from me. To help with bookings, call our support phone number:1-877-202-4291 When I phoned the Vrbo agent she said it was against company policy to refund this . However, with my plan to quarantine and how uncomfortable I was staying there and thinking about not wanting to trigger a psychologically unbalanced person, I let Vrbo know at 3 am Monday morning, November 30 that I was in the process of packing and I was going to leave first thing in the morning. I booked a vacation stay in Provence for May 2020. 630,000 beach houses, cabins, condos and vacation rentals to Book from on Tripadvisor. VRBO has a "Book with Confidence Guarantee" which was to cover my booking if a property owner cancels the booking. This has honestly been the worst experience of my life. I had an issue with the property was unable to contact the owner over weekend and pulled my back out due to having to move hotels. They should have refunded it as soon as the owners refunded it in full. How dare they! When I asked to speak to the department handling the matter I was told I couldn't talk to them. Loading Unfortunately had to cancel our accommodation due to the wedding being postponed, cancelled on Monday 14/12, today I received my full refund straight into my account 16/12. I booked two properties that were already occupied. I contacted the owner of the property and and told her that our flights been canceled and asked her for a full refund, but she refused, I contacted Vrbo and asked them to help us, and talk to the owner to give us a refund our a credit so we can book the trip, they could not do anything and they do not have any control over any owner. The solution apparently is to have your card reissued but check your providers fraud team. Don't stay at Durham house apartment. She started sending me condescending texts saying that if I didn’t take care of the energy there wouldn’t be anything left for our children. On the fourth attempt it said 'just say hi if you still need help', then cut me off anyway. Check out what 111,848 people have written so far, and share your own experience. The reviews on her site show me as Sheri A with a 5 star review. They even denied giving us the offer to start with. I kept checking both sites every day and about 3 weeks prior to our trip, a new listing popped up for a cute 2 bedroom/2 bath house with a fenced yard in Temecula's wine country and I booked it. We understand a smooth booking process is critical to your experience. If the host submits a review first, you will receive a reminder email two days before the 14-day window ends. Rented a chalet in Quebec, where now became a red zone just one week before our trip. One of their representatives even suggested I call the cops when I released access to the conversation that (thank God) was mostly texted through the app. Never got the same advisor and all I got was excuses. “Excellent facilities.” “Ideal” “Excellent … Only the latest review will count in the company's TrustScore, Hi Fernanda, I'm sorry you weren't able to come to an agreement with the host regarding your cancellation. Thinking this was a mistake, I spent over 2 hours on different days with different reps explaining that my review was submitted immediately following my stay, and I had only just received notification, 3 weeks later, that I needed to change it. Analyze Airbnb occupancy rates, revenue, and pricing. The switch to Vrbo is a real problem. I booked a cottage for myself and my disabled husband after reading all the good reviews.! I was in shock and immediately called Vrbo at least 20 times throughout the night because I kept on getting transferred and/or disconnected every single time. I was never told this so I was a little shocked to hear that. One could argue that I overreacted but as a woman alone (my boyfriend lives in another city 2 hours away from Irving, TX) a woman of color, a foreigner in Texas, I really didn’t want to risk it with the current social and political climate with someone clearly psychologically unbalanced. I thanked her and told her how sorry I was. She said she understood... that all of her reservations had been canceled. How far do I have to go back please?Also, why does the origal HomeAway address still exist if it has merged? Horrific service. At one point I was even considering calling the cops because I honestly got so freaked out by her constant texts. She said I needed to talk to VRBO and they would give me my money back... that she didn't have it. They got hold of the guy that owned the apartment and he said he had no idea I was coming and that the apartment hadn't been available for booking all year due to covid. Could I have rated them lower I would have. I have to second the negative reviews posted recently. We booked an apartment with VRBO. Search rental homes worldwide. VRBO should remove my positive review and add this one. VRBO accepted this and my review was posted for about 3 weeks.Then out of the blue 3 weeks later, I received an email from VRBO explaining that my review needed to be revised because I referenced a rate, which they don't allow. Takes your stress away. Its a scam and extremely bad business. Avoid at all costs. So I clicked on the link to remove this reference and it said it had been more than 14 days since my stay so I couldn't change my review. I have used Vrbo more than 30 times in the last 15byears but never again. In 2006, Vrbo was acquired by HomeAway, and joined the Home… Enjoy a gentle sea breeze from your cozy coastal Cornwall cottage. Rent a whole home for your next weekend or holiday. This company is unethical and provides poor customer service. This app it’s horrible the customer service it’s horrible!! I was freezing and upset that I had paid so much money and this crazy lady didn’t even let me turn on the heater. Horrible customer service. Never again with Vrbo. Fast forward to November 2020 when one of the members of our group wanted to … Contacted the owner and he said that he'll change the reservation but he never did. Founded by Brian Sharples and Carl Shepherd in February 2005, the idea behind HomeAway was to revolutionize the historically-fragmented vacation rental industry and establish the company as the clear market leader. Read candid reviews, view photos & check rates on over 630,000 verified vacation home rentals around the world Mirabilis Apartments - Camden Town Spaces BS. It would have been so simple for them to book us in a nice condo/townhome like the one in our original booking. This was the worst experience I have ever had with traveling and would strongly encourage others to book with anyone other than VRBO. Find out what genuine customers have said about tripadvisor.co.uk/Rentals. She started sending me screenshots of the current temperature of the home; that’s when I realized that she could see and control the temperature of the home from her phone. Our last two rentals have been nothing but trouble. I would urge any property owner to THINK TWICE BEFORE USING VRBO. No problemo! Our latest policies regarding the situation can be found here: https://help.vrbo.com/articles/What-can-I-do-if-my-reservation-is-affected-by-the-Coronavirus. Real reviews from real people. Spent weeks trying to secure a refund with numerous agents Rob, Marcel, Sam, Ray, Venice and Kalth(who never called me back as promised). I would have rented a house with pool heat or not pay for a pool I cannot use. Do I need to get me Credit card company to stop this payment? They can be reached at 877-228-3145 or 512-782-0805, or you can visit http://help.vrbo.com/ and click on the Contact Us button at the bottom of the page. I was dreading it having to cancel as I’d read lots of bad reviews on here of not getting refunds etc and communication being shocking but please let me tell you this review is completely the opposite. The worst trip + the worst after care = I will never use VRBO again. Renters beware of this property. The units are also awesome. At that time VRBO refunded our VRBO service fee (yay!). I had paid the amount to Vrbo for security reasons as I naively thought it would be more secure and simple to get a refund if anything goes wrong. Thanks for the heads up, Adrian. Could not recommend enough. A few days later, VRBO contacted me and said the property owner was disputing my review because she said I never booked her place, so they requested 3 forms of verification that I booked it. When I got a chance to stop at a gas station I simply blocked her number. VRBO is a company that offers vacation rentals with over 2 million unique places to stay in 190 countries. I don’t know why I proceeded to politely explain that he was also quarantining, when it was none of her business. Automatically optimize your pricing on Airbnb and Vrbo with dynamic pricing software by Beyond Pricing. I HAVE EVEN BEEN DIVERTED TO OTHER COMPANIES!! Which I had to pay additional fees over the original amount in addition due to some error on either VRBO or again with this specific owner. While I was on the road driving for 10 hours, she started texting me. Read candid reviews, view photos & check rates on rental homes and villas Condo? Your perfect vacation home awaits. I just found a review of vrbo on your website from a week ago stating that, unlike its predecessor, homeaway.co.uk, vrbo won't pay property owners without a business number. My husband spoke to several people including the day we were supposed to check in to no prevail. On November 11, 2008, HomeAway announced it had completed an additional $250 million equity capital raise. A few days after our trip, VRBO sent me a link to review the property. We experienced a last minute cancellation (which was not the fault of Vrbo, but a property owner). When I was searching on VRBO and AirBnB 6 weeks prior to the show, nearly all the pet-friendly properties were already booked and those available were super expensive. Due to Covid, our holiday was correctly cancelled, first by the airline. The original HomeAway app was by far a better system. We appreciate that you have notified us about the issue you experienced on the site. It is NOT a secure company to use when booking holiday accommodation. We have had a call saying that unless we provide a business number they will not pay us.Our accountant confirms that only limited liability partnerships and companies registered under the companies act have a number issued by Companies House. After five weeks he has not refunded any of our money, and VRBO wrings it hands and does nothing. If it became a problem, she said we could talk about it later. Again we have children so we need something that’s in good condition. That is what the contract states. The owner disappeared and we have called her and left her messages,but no response. The owner cancelled my trip the day before and I traveled from a different state. I found out i'm not able to get my money back either. Choose from more than 10,000 properties, ideal house rentals for families, groups and couples. I openly recommend this to anyone who wants to have a stress-free vacation (like how it should be!). Last review posted 43 days ago. I booked accommodation In Portugal for a wedding next year 06/2021, due to covid it’s been postponed to the following year. Condo? Instead they gave us two nights in a hotel, refusing to give us a third night even though that was the length of our original booking. Our original booking was for three nights in a resort condo. Find the space to reconnect on HomeAway. Read reviews!! Please do the same if you care about not getting ripped off. Find more than somewhere to stay. Will keep trying. We booked for March 2021. I have just logged onto Vrbo for the first time from HomeAway - I want to talk/email my query but cannot find anywhere I can do this. The property owner cancelled our stay 2 days before our vacation began, stating they saw my child without a mask in the property, the property we didn't even check into....VRBO refused to refund the funds, over $4,000.00, and VRBO said I need to deal with the property owner and its up to them to refund me. Make sure you read and understand the refund policies carefully before making your decision – VRBO is similar to Airbnb in which it isn’t as flexible as a hotel since these are individual properties. At one point I begged her twice to stop texting/sending messages through the app. It’s not that the thermostat wasn’t working, but every time I tried to put the temperature above 70 (this is in late November), she would immediately turn it off. She also said that I was lying and not quarantining because SHE HAD FOOTAGE of my boyfriend coming to visit me one night. Nice rooms. The Vrbo community offers families an array of rental property types such as condos, cabins, lake rentals, beach houses, and more. Have holiday booked but unable to gain access to bookings via app. After many other useless calls with VRBO they finally agreed to reimburse the cancellation fees but never accepted to pay the difference in price. Used their site to book a property.Their property manager (a representative of their company I thought.. turns out to be the property owner) got in contact.. they told me the booking site was down and so I should use BACS which I did.I received my booking confirmation and a contract which states guarantee etc but this turns out to be a fake document which is not backed by vrbo.I cannot get my money back as a result of this fraud so I am now £2k out of pocket.Vrbo have offered nothing.. not even removed the property from their site even though they told me that others have fallen to the same fate as me!!!! Her constant texts at that time of day and her previous behaviors the few times I had observed her in person made me feel like she wasn’t very balanced psychologically and I just didn’t’ want to risk it. They do not care about you. Do neither expect help nor fairness in a dispute! Avoid these greedy crooks! I paid over £2500 for an apartment in Spain august 2020 couldn’t travel because of travel restrictions. © 2020 Trustpilot A/S. I am no doubt very silly- but I haven't yet found any merged reviews. On top of that, the new property was dirty and unsafe for children (bird poop, exposed outlets). Now I have asked them to refund me those payments (which they must have made to someone else), but they will not do so. So I dug up the credit card charge, the VRBO payment confirmation email, and the VRBO email that provided me with the front door code to access the property. She said Covid wasn't her fault and I missed the deadline. - Filter by what’s important to you: price, location, amenities, and more. And since my review couldn't remain posted without removing the rate reference, it had been pulled from their site. The chatline just kept telling me I was connected to an agent, then immediately cutting me off. Shocking customer service. The 'merged' note attached suggests the two names are now one and that former HomeAway reviews have been incorporated onto this site.HomeAway.co.uk is still being reviewed on Trustpilot. Cabin? Vacation Rentals by Owner Site: Description: Traffic Rank by Alexa: Review Cyber Rentals : Cyberrentals is one of the oldest vrbo sites. VACATION RENTALS (UK) LTD - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity © 2020 Trustpilot A/S. So if you have a bad experience with a property owner, then unless the property owner decides to stop being unreasonable and childish, you have no means to get any form of refund or to stop the property owner leaving an unsubstantiated review. Due to Covid 19 our holiday to Turkey was cancelled in May 2020. We called VRBO and after many many lost hours ( worst customer service ever) they said that they won't charge us the cancellation fees nor the difference in price. I never stayed there and now I never will. I called Vrbo and let them know about the situation. Vrbo lost 8 months of payments because they changed my bank account number on their system. I was forced to reach out to my bank and after a thorough investigation my bank credited my account, the remaining balance which was over $4,000.00. My real-life horror story starts on Sunday, Nov. 29. It is now part of the Homeaway VRBO group. They won’t refund our money back for days and now we have to come out of our vacation money to pay over $700 for the days we need as it’s hard to get something decent under that. Hopeless, this is the last time I use their website to book a property. Do yourself a favor DO NOT rent from this place. So who did I pay, Santa Claus? Pancras Parlour. From apartments to cabins to condos to beach houses, find the best vacation home for you and the people who matter most. All seems great at first, and they are very keen to take your money, but if things go wrong they are simply not interested. I had to dispute the charges with my credit card company. That’s when she proceeded to threaten me and tell me that she was going to just cancel my reservation and not issue a refund if I couldn’t keep the temperature under 70 degrees. If the house truly had an issue, the owner would have included a note explaining why she needed to cancel, and I would have tried to figure out if we could salvage any part of our 3-night stay there, given that there was NOTHING else pet-friendly available that weekend other than two houses charging over $1,900/night. To no avail. Vrbo, in spite of a “book with confidence” guarantee, was not very helpful in trying to accommodate us with a new reservation. 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